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Common Questions

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What is your minimum rental period?

We have a 3 day minimum rental period for most of the year.  Holiday weekends are a 4 day minimum rental period.  During the summer season, between June and September, 7 day rentals are preferred but not mandatory.
 
 
What are your hours?
 
We are open 9a.m. - 5 p.m. Mon. - Fri. On Saturdays, we are there by appointment and as needed. We are generally closed on Sundays. Occasionally a Sunday pick up or drop off is allowed however we charge an extra $95 for each Sunday as we have to bring someone in on their day off.
 
 
What are your pick-up and drop-off times?

Normal pick-up times are from 2 PM to 5 PM.  Normal drop-off times are from 9 AM to 11 AM.  Extended times can sometimes be arranged, however you are subject to possible late fees if you return the RV late and will definately be charged for another day if you are more than 2 hours late or if another rental is scheduled to go out at 2pm on your drop off day and you have returned late.
 
  Please call to verify your scheduled arrival time for pick-up and drop-off.


Is mileage included in the rental price?

100 free miles are included for each rental day.  For example, a 3 day rental would include 300 miles, a 7 day rental would include 700 miles. Additional miles are charged at 32 cents per mile.


Are there any additional charges?

Yes, there can be additional charges. See Terms & Conditions for details.

Do I need a special license to drive an RV?

No.  A normal, valid driver's license allows you to drive any RV that is 40 ft. or less in length.  However, you do need to be at least 25 years of age or older.


What about Insurance, and how much does it cost?

See Terms & Conditions for details.


What if I'm not familiar with operating an RV?

You can expect 8+ miles per gallon depending on the RV, the terrain you are driving over, your speed, and your own driving habits.


Are there late fees for returning the RV late?

 We sometimes charge late fees. See Terms & Conditions for details.


Can I tow a trailer or a car behind the RV?

Towing a car is not allowed. You may tow a boat or light trailer as long as you are experienced at towing and can provide the braking system and required insurance and you do not exceed the hitch rating limits.
Note: If you are using MBA Insurance, the coverages do not extend to the towed trailer or boat.


Are there any extra fees for towing?

Yes, towing fees for a boat or trailer are a flat rate of $12 per day. This covers the extra wear & tear on the transmission.


Is there a down payment required to secure my reservation?

Yes, see Terms & Conditions for details.


What if I encounter problems with the RV during my trip?

We have a national 1-800 telephone number and you may call us 24 hours/day with any questions or problems while on your trip. You MUST call us to get pre-authorization before having any repairs made or you will not be reimbursed.


Am I responsible for cleaning the RV?

The RV should be returned as clean as when you picked it up.  If it is not, you will be charged with cleaning fees for inside, outside and if necessary, carpet cleaning.  Every rental unit includes a Housekeeping Kit to assist you in maintaining its cleanliness.

Do you allow one-way rentals?

No. We do not offer any one-way rentals.

Are refunds given for unused days?

NO. There are no refunds for unused days if you decide to return early.

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